Business-minded executive offering a wide range of technical, training and development expertise, coupled with multifaceted IT management perspectives. Visionary, award-winning leader accomplished in pinpointing emerging trends and articulating value propositions in regards to IT.

Results-centric, strategic manager experienced in motivating teams to excel in all endeavors.

Influential communicator offering demonstrated interpersonal, public speaking, technical writing and teaching skills. Additional areas of expertise include:
Technology Management · Telecommunications · Hardware Acquisition & Deployment · Cost Controls Software Acquisition & Development · Customer Care Operations Business Systems Solutions · Asset Management · Budget Management · Training & Development.

US Department of Health & Human Services, Washington, DC · 2005 – 2007
The United States Department of Health and Human Services (HHS) is the United States government’s principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves.

Senior IT Specialist – The Office for Civil Rights (OCR)
Provided IT leadership and maintained continuous operations for the Program Information Management System (PIMS), the mission critical enterprise application tool used by Civil Rights Analysts for investigations. Collaborated with staff to assess progress of assignments and determine the scope of new tasks. Aligned the system with changes in laws and met congressional requirements. Pinpointed systemic problems and developed solutions.

Interacted with internal customers, provided updates on new requirements and gathered customer signoffs before implementing code changes. Served as liaison to the IT Service Center Advisory Council and ensured that the IT organization’s interests were visible to other groups. Directed numerous IT initiatives and provisioned new equipment for existing and new incoming staff. Authored and distributed communications to keep field personnel abreast of activities, including planned system shutdowns. Reviewed and modified project plans as required.

Selected Contributions:

• Enhanced productivity by up to 20% by improving the performance of the application; upgraded existing hardware platforms and oversaw the migration to new blade server technology.
• Transformed PIMS into a user-friendly application while improving data reliability by leading the system enhancement effort and partnering with field Civil Rights Analysts and Managers.
• Championed Service Level Metrics initiatives to deliver optimal service and provide users with accurate turnaround times in regards to ticket item resolution; fostered buy-in from ITSC Advisory Council members.
• Identified inefficient processes taking place during meetings and accelerated problem solving as gatekeeper, while minimizing the amount of meetings and sparking productivity gains.

US Postal Service, Washington, DC · 1989 – 2005
$72 billion, quasi-US Government agency with over 750,000 employees and international reach

Business Systems Analyst, Delivery and Retail Business Systems Portfolio (2005)
Supported software application development for nationwide Delivery and Retail Operations as Program/Project Manager and served as central point of contact to internal groups. Leveraged proprietary software to direct the design, development and implementation of software solutions, create project plans and determine funding and costs. Managed up to 150 resources from diverse internal organizations to deliver projects and run programs.

Selected Contributions: · Accelerated problem resolution and enabled over 43,000 users nationwide to monitor the timeliness of mail collections with optimal efficiency by leading the large-scale deployment and implementation of the new Collection Point Management System (CPMS).

• Revamped the Stamps by Mail program and decentralized the application from 50 core sites to over 22,000 local post offices; maximized labor ROI by utilizing staff during non-peak hours to execute the initiative.
• Facilitated major acquisitions through the effective management of the Facilities Data Base application, an enterprise-wide application that profiled over 35,000 postal facilities.
• Conceived and introduced a comprehensive Disaster Recovery Workgroup Recovery Plan to maintain team collaboration in the event of a natural or man-made disaster.
Information Systems Specialist, SR, Headquarters Computing Infrastructure Services – HCIS (2001 – 2005) Provided guidance and direction to up to 7 personnel, monitored team workflow and delegated duties. Met and interacted with Account Managers on a daily basis. Wrote Statements of Work for services and served as Contracting Officer’s Representative and Technical Representative (COR/COTR). Ensured the completion of large-scale contracts for services and managed agency-wide acquisition/deployment projects.
• Bolstered response times and contributed to organizational milestones; led project to acquire and deploy 3,000 Blackberry devices and corresponding technology throughout the agency.
• Heightened the perception of the organization while reducing the amount of disputes significantly; negotiated and generated Service Level Agreements (SLAs) between the IT organization and internal customers.
• Introduced cost-saving initiatives including migrating production applications from the Headquarters to the Minneapolis production facility saving $2.5 million and creating a method that facilitated the process of retiring printers, resulting in an annual budget reduction of $350,000 for printer acquisition and maintenance.
Information Systems Specialist, SR, Field Customer Care Operations – FCCO (1993 – 2001)
• Spearheaded a multi-year, multiple-phase project to provide over 250 Employee Assistance Counselors with ADP tools, as well as PCs, printers, fax machines, scanning devices and voice and data resources.
• Mobilized the field sales force via the deployment of over 900 laptops, resulting in improved customer interactions, accuracy of data and delivery of product demonstrations.
• Established the infrastructure to support multiple, new International Mail Centers, enabling communications between pertinent organizations and tracking tools.
  Streamlined asset management and improved assessment and analysis of future and replacement needs.

Additional roles at the US Postal Service included Instructional Development Specialist (Project Manager), Computer Systems Manager and Branch Budget Officer. Details provided on request.

Honored with key awards throughout career including the Certification of Appreciation (plaque) for the “Infrastructure for Services” program, Certificate of Service (Maryland Farms Community Service Association); Speaker / Participant Award (Xplor International), as well as the Director’s Award and 4 Special Achievement Awards. Details provided on request.

Bachelor of Arts in General Psychology Program, Minor in Philosophy Bachelor of Arts in Sociology/Applied Social Relations Program, Minor in Education

(Honors include Aristoi Honor Society and Who’s Who in America) Eastern Connecticut State University, Willimantic, Connecticut

Master of Arts in Educational Psychology Minors in Counseling Psychology, Business Law and Labor Relations and Evaluation and Measurement

The University of Connecticut, Storrs, Connecticut

Additional training includes Strategic Planning, Building Better Workplace Relationships, Principles of Project Management, Information Systems Project Management, Total Quality Management and other management topics. Technical training includes Postal Satellite Training Network, VMS Systems Management and Telecommunications Requirements and Invoice Certification among many others. Details provided on request.